Terms & Conditions

Section 1 Scope and provider

 

(1)         These General Terms and Conditions apply to all your purchase orders placed at the online shop of Lindt & Sprungli, Top Floor, 4 New Square, Feltham, Middlesex, United Kingdom and any contract between you and us for the sale of products to you from our online shop (Contract). Please read these General Terms and Conditions carefully and make sure that you understand them, before ordering any products from our online shop. Please note that before placing an order you will be asked to agree to these General Terms and Conditions. If you refuse to accept these General Terms and Conditions, you will not be able to order any products from our online shop. 

You can contact us online by clicking here.

(2)         The products offered in our online shop are only available for purchase by persons who are 18 years or older. If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase products.  A consumer is defined as an individual acting for purposes which are wholly or mainly outside that individual's trade, business, craft or profession.

 

(3)         This Section 1(3) only applies if you are a business.   We provide our deliveries, services and offers and enter into any Contract exclusively on the basis of these General Terms and Conditions. The General Terms and Conditions apply also to all future Contracts even if they are not explicitly agreed again. These General Terms and Conditions and any document expressly referred to in them constitutes the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.  You acknowledge that in entering into the Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these General Terms and Conditions or any document expressly referred to in them.

 

(4)         The sole contract language shall be English.

 

(5)         Conclusion of the Contract will be documented and stored at our location. Upon conclusion of the Contract, the text of the Contract will not be filed at our location and will therefore not be accessible by you.

 

Section 2 Conclusion of contract

 

(1)         Presentation of products in our online shop shall not represent a binding offer by us to conclude a purchase contract.

 

(2)         After you have placed products into the "shopping cart", you can check and, if necessary, correct your entire order. You will make an  offer of purchase only by clicking the "Order with obligation to pay" or similar button.

 

(3)         Upon receipt of the offer of purchase, you will receive an automatically generated e-mail in which we acknowledge receipt of your order (acknowledgement of receipt). The acknowledgement of receipt does not mean acceptance of your offer of purchase. A contract is not concluded by sending the acknowledgement of receipt.

 

(4)         A purchase contract for the products shall be concluded only when we expressly declare acceptance of the offer of purchase or when we ship the products to you without an express prior declaration of acceptance.

 

(5)         Please note the minimum order value for delivery of products which is [£20] in each case. 

 

(6)         If we are unable to supply you with a product, for example because that product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our online shop or due to an order quantity exceeding the stated maximum quantity per customer, we will inform you of this by e-mail and we will not process your order. If you have already paid for the products, we will refund you the full amount including any delivery costs charged as soon as possible.

 

Section 3 Coupons, greeting cards

 

(1)         You can purchase online coupons from us. We will send coupons by e-mail to the address indicated by you and on your request directly to another recipient with your compliments. Online coupons can be used immediately. Following entry of the coupon code, the recipient is authorised to purchase products up to the amount of the coupon value indicated from the online shop specified on the coupon. Should the purchase amount exceed the value of the coupon redeemed, the purchaser must pay the difference. Coupons expire 3 years after being issued.

(2)         We cannot be held liable if you incorrectly specify the recipient of a coupon. As soon as you realise that you have specified a wrong recipient, we can deactivate the coupon code if the coupon has not yet been redeemed. In such a case, we will also issue a new coupon to you for the recipient you specify. 

(3)         The minimum order value shall not apply if you exclusively order online coupons.

(4)         Online coupons can only be used once. Should the purchase amount be less than the value of the coupon redeemed, the purchaser will not be able to retain the coupon and use any "balance" for future purchases.  The purchaser will not be entitled to any monetary refund for any balance on the coupon.

(5)         We offer to enclose a greeting card, with a text specified by you, with the delivery of the products. The text must comply with all applicable laws and must not: (i) infringe the rights of any third party (including any copyright, database right or trade mark of any third party); (ii) contain any material which is defamatory of any person; (iii) contain any material which is insulting, offensive, obscene, threatening, abusive, harassing, hateful or inflammatory; and (iv) invade another's privacy, or cause annoyance, embarrassment or alarm. We are entitled but are under no obligation, to review and verify the text.  We will determine, in our discretion, whether there has been a breach of this provision.  We may take such action as we deem appropriate and we reserve the right, at our discretion, to not enclose the greeting card. The design and layout of the greeting card will also be determined by us in our discretion.  

 

Section 4 Prices, shipping charges

The prices quoted on the product pages include value-added tax (where applicable) and the respective delivery charges within the United Kingdom.

It is always possible that, despite our reasonable efforts, some of the products in our online shop may be incorrectly priced. If this happens then we will not be obliged to supply the products at the incorrect price or at all. We will (at our discretion) either cancel your order and refund the price you have paid or endeavour to contact you and ask you whether you wish to continue with the order at the correct price. If we are unable to contact you or you do not wish to continue with the order at the correct price, we will cancel your order and refund the price you have paid.

 

Section 5 Terms of payment; default

(1)         Payment can be made by:

Credit card (MasterCard and Visa); 

Debit card (Debit Master card, Visa debit, Maestro, Visa Electron)

(2)         When paying by credit or debit card, the purchase price will be charged to your credit or debit card account upon completion of your order.

(3)         Purchase on account is possible only in individual cases and for orders placed via email or the telephone.

(4)         If you do not make any payment due to us by the due date for payment, we may charge interest to you on the overdue amount at the rate of 3% a year above the base lending rate of Barclays from time to time. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any overdue amount.

 

Section 6 Set-off / right of retention

This Section 6 does not apply if you are a consumer.  

(1)         You shall have a right of set-off only if your counter-claim has been become non-appealable or is not disputed by us.

(2)         You may exercise a right of retention only to the extent your counter-claim is based on the same contractual relationship.

 

Section 7 Delivery, delivery times, reservation of delivery

(1)         Unless otherwise agreed, the products shall be delivered from our warehouse to the address you have specified.  

(2)         Delivery is possible within the United Kingdom

(3)         On delivery of each product to you the product shall be at your risk and responsibility and you will be responsible for its safekeeping. Products ordered shall be delivered subject to availability of the products. Where products are not available for delivery at the time an order is placed, you shall be informed of the estimated delivery date. As soon as the products are available, they shall be sent to you.

(4)         For deliveries within the United Kingdom we will use reasonable endeavours to deliver the products on any specified date we agree, or if no date is specified, we will use reasonable endeavours to deliver the products within 3- 5 working days (excluding Sundays and public holidays) of the order acknowledgement. Different delivery periods apply to orders of individual bars: "You are the Maître") (10 working days) or individual packages: "Sweet regards" (14 working days).  Please see our Delivery Terms [www.lindt.co.uk/help/shipping-information/] for further information.

(5)         Should there be any risk that high outside temperatures might affect the quality of our products during shipping (possible at 23 degrees Celsius or higher), we shall inform you of possible delays in or temporary suspension of delivery when you place your order. When placing your order, you agree that we will send the products only once the temperature has dropped sufficiently. In that case, the delivery times specified in paragraph 5 above shall not apply. We shall inform you immediately when we send the products.

(6)         In the case of circumstances beyond our reasonable control (including, without limitation, the following to the extent these are outside our reasonable control: accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports) we may not be able to deliver the products within the timescales specified in paragraph 5 and we will not be liable for any delay or failure to deliver the products if the delay or failure is wholly or partly caused by such circumstances.

 

Section 8 Retention of title

(1)         This Section 8(1) only applies if you are a consumer. We shall retain title to the products until the purchase price has been paid in full.

(2)         This section 8(2) applies if you are not a consumer.

-    We shall retain title to the products until all receivables from the current business relationship have been completely paid. Any pledging or transfer by way of security prior to transfer of title to the products subject to retention of title shall not be permissible.

 -   We undertake to release on request the securities due to us to the extent to which the realisable value of our securities exceeds the receivables to be secured by more than 10%. We shall be free to select which securities shall be released.

 

Section 9 Information about your right of cancellation and cancellation form

If you are a consumer you have a legal right to cancel a Contract without giving any reason subject to the following provisions.

Right of cancellation

Your legal right to cancel a Contract starts from the date of our acceptance of your order (which is when the Contract between us is formed) and ends fourteen days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the products.

If your Contract is for multiple products which are delivered on separate days the cancellation period ends fourteen days after the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last of the multiple products included in your Contract.

To exercise your right of withdrawal, you must inform us,

Company: [Lindt & Sprungli (UK) Ltd]

Address: [Top Floor, 4 New Square, Feltham, Middlesex, United Kingdom]

Phone number: [02086024100]

E-mail: [consumerservice-uk@lindt.com]

of your decision to withdraw from the Contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory

To meet the cancellation deadline, it is for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Effects of cancellation

If you cancel the Contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than fourteen days after  the day on which we receive the products back or, if earlier, the day on which you supply us with evidence of having sent the products back to us. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, we will not charge you any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the products back or until you supplied evidence of having sent back the products, whichever is the earliest.

You shall send back the products or hand them over to us

[Customer Services, Lindt & Sprungli (UK) Ltd Top Floor, 4 New Square, Feltham, Middlesex, United Kingdom]

without undue delay and in any event not later than within fourteen days after the day on which you communicate your cancellation from the Contract to us. The deadline is met if you send back the products before the period of 14 days has expired.

Returns sent by post are at your own costs.  Ensure you obtain a free stamped Proof of Postage from the Post Office as we are not responsible for items that are lost in transit or damaged on their way back to us.  Provided you have taken reasonable care of items (s) whilst they are in your possession (reasonable care includes inspecting an item, but would not extend to your opening or using it), we will refund the cost of the item and our standard delivery charge, but not the return postage costs unless the item was found to be faulty. If you damage items whilst they are in your possession, there may be a deduction from your refund. Please return the products to us with the original packaging if possible, with all packaging components. If appropriate, use a protective outer packaging. If you no longer have the original packaging, please use an appropriate packaging to provide sufficient protection against damage in transit to avoid claims for compensation due to damage as a result of insufficient packaging.

Please note we are permitted by law to either deduct from your refund or otherwise require you to pay an amount to reflect any diminished value of the products resulting from the handling of the products beyond what is necessary to establish the nature, characteristics and functioning of the products.

 

Model cancellation form

(complete and return this form only if you wish to withdraw from the contract)

- To [Name, address, E-mail: […], Fax:    […]

- I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods:

- Ordered on (*) / received on (*)

- Name(s) of consumer(s):

- Address(es) of consumer(s):

- Signature(s) of consumer(s) (only if this form is notified on paper)

Date

----------

(*) Delete as appropriate.

 

(1)         The right of cancellation does not apply to any delivery of products which are made to your specification or which are clearly personalised e.g. "You are the Maître" or "Sweet regards", to any delivery of products which are liable to deteriorate or expire rapidly, to any delivery of sealed products which are not suitable for return for reasons of health protection or hygiene if their seals have been removed after delivery or to any delivery of products if they have been inseparably mixed (due to their nature) with other products after delivery.

(2)         Please avoid damage and soiling. Please return the products to us with the original packaging if possible, with all accessories and with all packaging components. If appropriate, use a protective outer packaging. If you no longer have the original packaging, please use an appropriate packaging to provide sufficient protection against damage in transit to avoid claims for compensation due to damage as a result of insufficient packaging.

(3)         Before returning any goods, please call us at […] and notify us of your return delivery. This will enable us to process your refund as quickly as possible.

(4)         Please note that the arrangements specified in the above paragraphs 2 and 3 are not a precondition to effective exercise of your right of cancellation.

 

 

Section 10 Risk of transport, Damage in transit

(1)         We bear the risk of transport until the product has been delivered to you. If products obviously damaged in transit are delivered, please notify such defects immediately to the delivery agent and please contact us as soon as possible.

(2)         Any failure to notify the delivery agent or to contact us has no consequences in respect of your legal rights. However, you agree to provide reasonable assistance to help us assert our own claims against the carrier or the transport insurance.

 

 

Section 11 Defective Products

(1)         This Section 11(1) only applies if you are a consumer.  As a consumer, we are under a legal duty to supply products that are in conformity with the Contract. As a consumer, you have legal rights in relation to products that are faulty or not as described. These legal rights are not affected by your right of cancellation and refund in Section 9 or anything else in these General Terms and Conditions. Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.  

YOUR CONSUMER RIGHTS ARE NOT AFFECTED

(2)         This Section 11(2) only applies if you are not a consumer. If you are not a consumer we provide a warranty that on delivery and for a period of [12] months from delivery the products shall be of [satisfactory quality and free from material defects] subject to the conditions set out below:

-    You must inspect the products forthwith and in the case of a defect that is apparent on normal visual inspection notify us within 7 days of receipt of the products, or, in the case of a latent defect, within 7 days of the latent defect having become apparent. To meet the deadline, it shall be sufficient to dispatch your notice before expiry of the deadline. If you fail to give notification of any defects in accordance with the timescales set out above you shall be deemed to have accepted such products.

-    In the event of any defect notified to us within the timescales set out above, we shall at our option repair or replace the defective products or repay the price of the defective products in full and we shall have no further liability to you in respect of any such defects.

-    The warranty in this Section 11(2) does not apply to any defect in the products arising from: fair wear and tear; wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party; if you fail to operate or use the products in accordance with the user instructions; any alteration or repair by you or by a third party who is not one of our authorised repairers.

 

 

Section 12 Liability if you are a business

(1)         This Section 12 only applies if you are not a consumer.  We only supply the Products for internal use by your business, and you agree not to use the Products for any resale purposes.

(2)         We shall have no liability to you for any failure or delay in supply or delivery, nor if performance of any of our obligations is prevented or restricted, nor for any damage or defect to products supplied or delivered under any Contract, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, the following to the extent these are outside our reasonable control: accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

(3)         Nothing in these General Terms and Conditions limits or excludes our liability for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation;

breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

defective products under the Consumer Protection Act 1987.

(4)         Subject to Section 12(2) we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

any loss of profits, sales, business, income or revenue;

loss of savings;

business interruption;

loss of use or production;

loss caused by delay or other late performance;

loss of business opportunity;

loss of anticipated savings;

loss of goodwill; or

any indirect or consequential loss.

 

 

Section 13 Liability if you are a consumer

(1)         This Section 13(1) only applies if you are a consumer.  If you are acting as a consumer in your ordering and/or purchasing of products, to the extent not prohibited by law, we accept no liability for any:

loss which is not foreseeable (loss is foreseeable if it was an obvious consequence of our breach or if it was contemplated by you and us at the time you and we entered into our agreement);

loss which arises when we are not at fault or in breach of the Contract; and

business loss (which includes loss of profits, loss of business, contracts, goodwill, business opportunity and other similar losses).

(2)         We shall have no liability to you for any failure or delay in supply or delivery, nor if performance of any of our obligations is prevented or restricted, nor for any damage or defect to products supplied or delivered under any Contract, in each case that is caused by any event or circumstance beyond our reasonable control (including, without limitation, the following to the extent these are outside our reasonable control: accidents, extreme weather conditions, fire, explosion, flood, storm, earthquake, natural disaster, failure of telecommunications networks, inability to use transport networks, acts of God, terrorist attack, war, civil commotion, riots, strikes, lockouts and other industrial disputes, acts or restraints of Government, and imposition of restrictions on imports or exports).

(3)         Nothing in these General Terms and Conditions limits or excludes our liability for:

death or personal injury caused by our negligence;

fraud or fraudulent misrepresentation;

breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

defective products under the Consumer Protection Act 1987.

(4)         If you are acting as a consumer, you may have certain legal rights regarding claims in respect of losses caused by our negligence or failure to carry out our obligations. Nothing in these General terms and Conditions is intended to limit your legal rights as a consumer. For further information about your legal rights you can contact your local authority Trading Standards Department or Citizens Advice Bureau.

 

 

Section 14 Other provisions

(1)         Should any of the provisions of these General Terms and Conditions be or become invalid or unenforceable in whole or in part, this shall not affect the validity of the remaining provisions.

(2)         No person other than you and us shall have any rights to enforce any Contract, whether under the Contracts (Rights of Third Parties Act) 1999 or otherwise.

(3)         If we fail to insist that you perform any of your obligations under our agreement, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

(4)         You may not assign or transfer your rights or obligations under any Contract, unless we agree in writing.

(5)         Please ensure that you check the list of ingredients for each product you wish to buy on the nutritional information page of the website if you have any food allergies or intolerances to for example nuts or milk before making your purchase.

(6)         Subject to Section 14(3), you and we agree that any Contract is governed by the law of England and Wales and that any dispute between you and us arising out of or in connection with any Contract (including non-contractual disputes or claims) will only be dealt with by the courts of England and Wales.

(7)         If you are a consumer resident in a part of the United Kingdom other than England and Wales, any dispute between you and us arising out of or in connection with any Contract (including non-contractual disputes or claims) will be dealt with by the courts located there.).

(8)         We may update, vary and amend these General Terms and Conditions from time to time without prior notice. Each time you order or otherwise purchase a product from us, the General Terms and Conditions in force at that time will apply (as set out on our online shop). Please check to ensure that you understand which General Terms and Conditions apply. These General Terms and Conditions were last updated on 13th November 2014.

 

 

 

Gift card Terms and Conditions

-          Gift Cards can only be redeemed for merchandise at Lindt stores within the UK. Gift Cards may not be redeemed online. They may be exchanged for goods of a higher price than the face value of the card on payment of the difference.                                         

-          Gift Cards cannot be redeemed or exchanged for cash. You may only redeem your Gift Card in GB pounds sterling.

-          Gift Cards can be activated with a minimum value of £10 and have a maximum value of £500.

-          Gift Cards are valid for 24 months from purchase. After 24 months from purchase, any remaining balance will be cancelled. To check the status or balance of a Gift Card, please enquire in store at any till point.

-          If you do not spend the entire balance on the gift card, the remaining balance will be updated after each transaction and shown on your printed till receipt.  Change will not be given.

-          Gift Cards cannot be returned or refunded, except in accordance with your legal rights.

-          Gift Cards should be treated as cash. They are not cheque guarantee, credit or charge cards. Lindt & Sprungli (UK) Ltd will not accept liability for lost, stolen or damaged cards.

-          All refunds of goods or services purchased with a Gift Card will be made in accordance with Lindt & Sprungli (UK) Ltd's refund policy. This does not affect your statutory rights.

-          Lindt & Sprungli (UK) Ltd reserves the right to amend these terms and conditions at any time and to take appropriate action, including the cancellation of the card, if, in its sole discretion, it deems such action necessary. This does not affect your legal rights.


Autumn Lindt LINDOR and Yankee Candle Competition/ Prize Draw Terms and Conditions

  • Lindt & Sprüngli (U.K.) Ltd. contests are open only to physical end users, buyers and consumers, residents of Great Britain aged 18 and over as at the time of the contest. Failure to comply with any part of this clause will disqualify the respective entry from the contest.
  • There is no entry fee and no purchase necessary to enter this contest.
  • Entries will be accepted from Thursday 24th September 2020 6:30 pm (GMT) and all entries must be received by Thursday 1st October 2020 7pm (GMT). After this date the no further entries to the prize draw will be permitted.
  • Internet access is required.
  • Each entrant shall enter the prize draw via Instagram and Facebook. To enter via Instagram the entrant must Follow @YankeeCandleEU and @LindtUK, and comment on the competition post with their favourite thing about Autumn. To enter via Facebook the entrant must like facebook.com/TheYankeeCandleCompanyUK and facebook.com/Lindt , and comment on the competition post with their favourite thing about Autumn.
  • Obscene or inappropriate entries will not be accepted and the promoter reserves the right to reject any entries for any reason at its sole discretion.
  • Only one entry per person per contest will be accepted. The promoter reserves the right at its sole discretion to disqualify any individual found to be attempting to circumvent this clause by tampering with the operation of the contest (including not limited to) setting up multiple accounts, using multiple identities or to be acting in any manner deemed by the promoter to be in violation of these terms and conditions; or to be acting in any manner deemed by the promoter to be disruptive.
  • The winning prize is five prize bundles featuring: x1 Large Jar Yankee Candle in A Night Under The Stars (RRP £23.99), x1 Large Jar Yankee Candle in Warm & Cosy (RRP £23.99), x1 LINDOR Salted Caramel display box containing one LINDOR Salted Caramel Cornet 200g and eight LINDOR Salted Caramel Truffles. Five winners total will be selected at random using sudota.com and Iconosquare.com. Winners will be contacted via Facebook and Instagram messenger on Friday 2nd October 2020. Three winners will be selected from Facebook and two from Instagram.
  • If the winner cannot be contacted or does not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.
  • The winner’s prize will be sent within 7 days of the winner informing us of the delivery information requested.
  • The promoter will not be liable for any failure of receipt of entries. The promoter takes no responsibility for any entries which are lost, delayed, illegible, corrupted, damaged, incomplete or otherwise invalid.
  • To the extent permitted by applicable law, the promoter’s liability under or in connection with the contest or these terms and conditions shall be limited to the value of the prize in question.
  • To the extent permitted by applicable law, the promoter shall not be liable under or in connection with these terms and conditions, the contest or any prize for any indirect, special or consequential cost, expense, loss or damage suffered by a participant even if such cost, expense, loss or damage was reasonably foreseeable or might reasonably have been contemplated by the participant and the promoter and whether arising from breach of contract, tort, negligence, breach of statutory duty or otherwise.
  • Prizes are non-negotiable, non-transferable and non-refundable. No cash alternative is available. Where a prize becomes unavailable for any reason, the promoter reserves the right to substitute that prize for a prize of equal or higher value.
  • Copyright in all entries shall be owned by the promoter.
  • This promotion cannot be used in conjunction with any other offer or promotion and is subject to availability, while stocks last. Any refunds will take into account this offer.
  • In the event of unforeseen circumstances beyond the promoter’s reasonable control, the promoter reserves the right to cancel, terminate, modify or suspend the contest or these terms and conditions, either in whole or in part, with or without notice.
  • These terms and conditions are governed by English law and subject to the non-exclusive jurisdiction of the English courts.
  • The promoter, and any of its affiliates acting as a controller under relevant data protection rules and regulations, will retain your personal data solely for the further course and completion of this contest, for participation management and contact with winners. This includes full name, address and e-mail address. Your personal data will be treated in confidence and will not be disclosed to any third party that are not affiliated to Lindt & Sprüngli (U.K.) Ltd. unless required for the proper conduct of this contest. You have a right to access, modify or remove your personal data by contacting us For any complaints, questions and/or the exercise of its rights, participants can contact (i) their local customer service team; or (ii) our Data Privacy Committee. The participants also have the right to contact the data protection authority that is competent for their place of residence or the lead supervisory authority for Lindt & Sprüngli (U.K.) Ltd., namely the Information Commissioner’s Office of Wycliff House, Water Lane, Wilmslow, Cheshire SK9 6AF, United Kingdom, www.ico.co.uk. Your personal data will be destroyed after the end of this Promotion. By participating in the contest, you acknowledge that you have read these terms and conditions. For further information, please read our general Privacy Notice.
  • THIS PROMOTION IS IN NO WAY SPONSORED, ENDORSED OR ADMINISTERED BY, OR ASSOCIATED WITH FACEBOOK, TWITTER OR INSTAGRAM. BY ENTERING THIS PROMOTION, YOU ACCEPT TO RELIEVE FACEBOOK AND INSTAGRAM FROM ANY RESPONSIBILITY. THE INFORMATION SENT BY THE PARTICIPANT WILL BE PROVIDED TO THE PROMOTER ONLY AND NOT TO FACEBOOK, TWITTER OR INSTAGRAM
  • Promoter: Lindt & Sprüngli (U.K.) Ltd., Top Floor - 4 New Square, Bedfont Lakes, Feltham, Middlesex TW14 8HA

Win A Trip To Lapland with Lindt Chocolate Shops - Terms & Conditions

Full Summary Terms;

Open to UK residents. 18+ only. Enter between 02/11/20 & 24/12/20. One entry per transaction. To enter the prize draw, buy any Lindt product from a Lindt chocolate shop. Main Prize: 1 x family trip to Lapland OR cash alternative. Runner-Up Prizes: 20 x Lindor chocolate prizes. Full terms & prize details visit www.lindt.co.uk/terms-and-conditions. Promoter: Lindt & Sprungli (UK) Ltd.

Full Terms and Conditions;

  1. This prize draw is open to GB residents only (England, Scotland & Wales) aged 18 and over, with the exception of employees of Lindt & Sprungli (UK) Ltd or anyone else associated with the administration of this promotion.
  2. . Purchase any product in a Lindt chocolate shop to enter the Lindt Lapland Prize Draw. The promotion opens at 09:00 on 02/11/2020 and closes at 20:30 on 24/12/2020 for receipt of all entries.
  3. Entries are restricted to one per transaction for the duration of the promotion. No entries from agents, third parties or organised groups will be accepted. No bulk entries. Maximum of 1 x Prize per person.
  4. There are a total of 21 x prizes to be won.
  5. Grand Prize: 1 x trip to Lapland for 3 x nights, including flights, hotel, transfers, visit to Father Christmas and a Lapland experience for a family of 4.
  6. Runner Up Prizes: 20 x runners up will each win 1 x Lindor 200g Box.
  7. Further Grand Prize Details and Conditions:

    A. Grand Prize Alternative: In the instance the Grand Prize winner does not wish to take the Grand Prize as stated above in clause 5a, they will be offered a cash alternative.

    B. The Prize is valid for children OR adults, however at least 1 x guest MUST be an adult.

    C. The trip must be booked by 1/10/2021 and taken by 01/01/2022 (subject to availability). At least 6 weeks’ advance notice of preferred date of stay must be given. The prize may not be booked for the following dates: Valentine’s Day, Christmas, New Year’s Eve, Easter, and Bank Holiday periods in the UK (“Excluded Dates”).  

    D. Airline seats are subject to availability. The winner and their guests must abide by and are subject to the Airline’s published Conditions of Carriage.

    E. Flights will depart from the winner’s nearest international airport only.

    F. Return transfers from the winner’s home to the local international airport are included.

    G. The winner and their guests must travel together in both directions.

    H. All elements of the Prize must be taken as part of the same trip.

    I. Travel must be taken at the stated times. No alternatives are available. Name changes to the flight seats once confirmed are not permitted.

    J. If a booking is cancelled by the winner, no alternative tickets will be issued and for the avoidance of doubt, no compensation and/or refund will be provided.

    K. The winner and their guests will require a passport valid for at least 6 months on date of travel; any necessary visas or travel insurance are the responsibility of the winner and their guest.

    L. For the avoidance of doubt, the  Prize does not include travel/transportation, accommodation, food, beverages, souvenirs, gratuities, car parking charges, excess baggage, additional excursions and attractions or any other costs of a personal nature (including spending money) that are not explicitly set out in these Terms and Conditions and neither the Promoter nor any provider of any part of the Prize will be responsible for any such costs.

    M. The winner must inform the Promoter of any wheelchair or any similar access needs. Unfortunately, certain elements of the Prize may not be suitable for wheelchair users.

    N. The winner is solely responsible for any additional charges incurred at the hotel during their stay, including, without limitation, costs of meals, drinks, additional nights and services together with related taxes.

    O. A valid credit or debit card will be required to check in to the winner’s room and will be used to guarantee any incidentals such as in-room calls or services.

    P. The winner is responsible for the behaviour of themselves and their guests whilst taking the Prize. The Promoter reserves the right in its absolute discretion to exclude the winner and/or guest from participation in any aspect of the Prize if any party fails to comply with the directions of the Promoter or any companies associated with the Prize or if the winner and/or guest act in a manner that is dangerous to themselves or to the public or is, in the opinion of the Promoter, anti-social in any manner or which causes a disturbance or nuisance to others.

    Q. Guests below the age of 18 must provide written parental consent to travel unless accompanied by a parent or guardian.

    R. If the prize falls within school term time and any of the guests are still in school, the Winner must provide (for each of the guests who are still at school) the Promoter with proof that their school(s) have agreed to allow them to attend the holiday. The guests’ School(s) must send a formal email or letter to the Promoter stating that they agree to allow the guest to take up the prize. The letter or email must be received by the Promoter within one week of request. Failure to provide this information may result in the Winner and/or guests forfeiting their prize.

    S. It is the responsibility of the Winner and any guest to check any travel advisories issued by a Government, to determine whether they wish to accept the risk of travelling to the destination. The Promoter will not be responsible for any loss or damage suffered by any winner or their guest arising out of their failure to follow any travel advisories issued by a Government. The winner and their guest must comply with and are responsible for obtaining all information regarding any recommended inoculation and obtaining the inoculation(s) and health regulations required by any Prize destination country.

    T. Once tickets have been issued, they are only valid for flights, dates and times shown. No alternatives are available. Name changes to the flight once confirmed are not permitted.

    U. The Prize must be taken as stated and no compensation will be payable if a winner is unable to use the Prize as stated. The winner will be liable for all costs and expenses not stated relating to claiming the prize.
  8. The 21 winners will be drawn at random from all valid entries received during the Promotion Period during week commencing 11th January 2021 under independent supervision.
  9. Winners will be notified by the email address or telephone number provided on their entry slip within 28 days of winner selection and are required to respond within 14 days to confirm their eligibility and acceptance of the Prize. If a winner does not respond within 14 days, a reserve winner will be chosen and notified in the same manner. Reserve winners will also be given 14 days to respond.
  10. Winners will be contacted within 28 days of winner notification to arrange their prize (and delivery of Prizes for the Runner Up Winners). In the unlikely event that a winner does not receive a notification within 28 days, they will have a further 28 days to inform the Promoter by emailing LindtChristmas@promowinners.com. In the event that a winner does not inform the Promoter within this time frame, the Promoter will reserve the right to not reissue the prize or limit its value at their sole discretion.
  11. The Promoter reserves the right to verify the eligibility of entrants. The Promoter may require such information as it considers reasonably necessary for this purpose and a prize may be withheld unless and until the Promoter is satisfied with the verification.
  12. The Promoter’s decision is final and binding in all matters and no correspondence will be entered into.
  13. Any personal data relating to entrants will be used solely for the purposes of this Promotion and/or by any agent appointed to assist with running the Promotion on behalf of the Promoter and will not be disclosed to a third party for any other purpose.  Entrants’ personal data will be handled in accordance with this privacy policy, available at https://www.lindt.co.uk/privacy-notice
  14. The Promoter is not responsible or liable for:
    A. Any entries that are lost or delayed due to faulty or failed electronic data transmissions.

    B. Communications line failure, regardless of cause, with regard to any equipment, systems, networks, lines satellites, servers, computers or providers utilised in any aspect of this promotion causing delays or disruption.

    C. For claims which are lost, delayed, corrupted, damaged, misdirected or incomplete or cannot be delivered for any technical, delivery or other reason. Proof of posting will not be accepted as proof of receipt.
  15. There is no alternative to the stated prize or any cash substitute, unless otherwise stated above. The prize is non-transferable. If for any reason any element of a Prize is not available, the Promoter reserves the right, at its sole discretion to substitute another prize for it, of equal or greater value.
  16. The Promoter may request that the winners participate in publicity arising from the Promotion. The winners are under no obligation to participate and may decline this request. Participation is at the winner’s discretion and is not a condition of Prize Acceptance.
  17. By entering this prize draw, entrants agree to be bound by these Terms and Conditions governing this promotion and by any other requirements set out in related promotional materials.
  18. The name and county of the Grand Prize winner can be obtained by visiting www.promowinners.com/LindtLapland. If the Grand Prize winner does not want their surname and county stated on the winners list, they must notify the promoter by emailing LindtChristmas@promowinners.com during the winner notification process.
  19. If you would like a written copy of these full Terms and Conditions, please write to: Lindt & Sprungli (UK) Ltd, 4 New Square, Feltham TW14 8HA providing your address and contact details.
  20. In the event that the Promotion is not capable of running as planned for reasons including but not limited to tampering, unauthorised intervention, fraud, dishonesty, technical failures,  or any other causes beyond the control of the Promoter which corrupt or affect the administration, security, fairness, integrity or proper conduct of this Promotion, the Promoter reserves the right to disqualify any individual who tampers with the entry process or does not comply with these Terms & Conditions and to cancel, modify or suspend the Promotion or invalidate any affected entries.
  21. Any question concerning the legal interpretation of the rules will be based on English law and the Courts of England and Wales will have exclusive jurisdiction.
  22. The Promoter will not be liable for any failure to comply with its obligations or any delay in performing its obligations within these terms and conditions If an act, omission, event or circumstance occurs caused by (but not limited to) global or regional health crises, weather conditions, fire, flood, strike, hurricane, industrial dispute, war, terrorist activity, hostilities, political unrest, riots, civil commotion, epidemic, pandemic, famine, plague or other natural calamities and acts of God or any other circumstances beyond the reasonable control of the Promoter.
  23. In the event of a discrepancy between these Terms & Conditions and the details in any promotional material, the details in the Terms & Conditions will prevail.
  24. If any provisions of these Terms & Conditions are judged to be invalid, illegal or unenforceable, this will not affect or impact the continuation in full force and effect the remainder of the provisions.

Promoter: Lindt & Sprungli (UK) Ltd, 4 New Square, Feltham TW14 8HA